{"id":1697,"date":"2025-06-06T03:36:16","date_gmt":"2025-06-05T20:36:16","guid":{"rendered":"https:\/\/www.k-sara.com\/%e0%b9%81%e0%b8%a5%e0%b8%81%e0%b9%80%e0%b8%9b%e0%b8%a5%e0%b8%b5%e0%b9%88%e0%b8%a2%e0%b8%99-%e0%b8%84%e0%b8%b7%e0%b8%99\/"},"modified":"2025-07-23T17:14:34","modified_gmt":"2025-07-23T10:14:34","slug":"exchange-return-policy","status":"publish","type":"page","link":"https:\/\/www.k-sara.com\/en\/exchange-return-policy\/","title":{"rendered":"Exchange \/ Return Policy"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1918699978\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-845133479\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n<div class=\"row align-center\"  id=\"row-464697908\">\n\n\t<div id=\"col-508200489\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2600972320\" class=\"text\">\n\t\t\n<h2><span style=\"font-size: 60%;\">Exchange \/ Return Policy<\/span><\/h2>\n\t\t\n<style>\n#text-2600972320 {\n  font-size: 0.75rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-2600972320 {\n    font-size: 1.1rem;\n  }\n}\n@media (min-width:850px) {\n  #text-2600972320 {\n    font-size: 1.5rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-508200489 > .col-inner {\n  margin: -20px 0px -25px 0px;\n}\n@media (min-width:550px) {\n  #col-508200489 > .col-inner {\n    margin: -20px 0px -30px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-508200489 > .col-inner {\n    margin: -20px 0px -20px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1543543757\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<a href=\"https:\/\/www.k-sara.com\/en\" class=\"button secondary is-link\"  >\n\t\t<span>Home<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n<a class=\"button secondary is-link\"  >\n\t\t<span>Exchange \/ Return Policy<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1543543757 > .col-inner {\n  margin: -10px 0px -40px 0px;\n}\n@media (min-width:550px) {\n  #col-1543543757 > .col-inner {\n    margin: -10px 0px -30px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-845133479 {\n  width: 90%;\n}\n#text-box-845133479 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-845133479 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1918699978 {\n  padding-top: 200px;\n  background-color: rgb(254, 245, 239);\n}\n@media (min-width:550px) {\n  #banner-1918699978 {\n    padding-top: 220px;\n  }\n}\n@media (min-width:850px) {\n  #banner-1918699978 {\n    padding-top: 250px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_853407683\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-200878064\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-200878064 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1569776965\">\n\n\t<div id=\"col-39958717\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(228, 206, 149);border-radius:10px;border-width:3px 3px 3px 3;\">\n\t<\/div>\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(236, 28, 36);\">Exchange and Return Policy<\/span><b><\/b><\/h2><\/div>\n<p><span style=\"color: #ec1c24;\">Pattaya Manufacturing Co., Ltd.<\/span> accepts product returns within <span style=\"color: #ec1c24;\">14 days<\/span>, calculated from the date the product is received to the date it is returned. Returns are accepted in the following cases:<\/p>\n<ul>\n<li>The company has delivered a product that differs from the details confirmed in the most recent order confirmation, or<\/li>\n<li>The product is <span style=\"color: #1a202c;\">damaged or lost during shipping.<\/span><\/li>\n<\/ul>\n<p>In such cases, the company will take responsibility and <span style=\"color: #1a202c;\">issue a refund to the customer in accordance with our refund policy.<\/span><\/p>\n<h4><span style=\"color: #ec1c24;\">Return Conditions<\/span><\/h4>\n<p>The returned product and its packaging must meet the conditions outlined below. Otherwise, the company reserves the right to <span style=\"color: #1a202c;\">decline the return request.<\/span><\/p>\n<div class=\"row\"  id=\"row-1984530224\">\n\n\t<div id=\"col-954940888\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2127867195\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 dark\" >\n\t\t\t<img decoding=\"async\" width=\"1200\" height=\"525\" src=\"https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321.webp\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"\" srcset=\"https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321.webp 1200w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321-300x131.webp 300w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321-1024x448.webp 1024w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321-768x336.webp 768w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321-18x8.webp 18w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e321-600x263.webp 600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2127867195 {\n  width: 100%;\n}\n@media (min-width:850px) {\n  #image_2127867195 {\n    width: 75%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<h4><span style=\"color: #ec1c24;\">Note<\/span><\/h4>\n<ul>\n<li>The term <em><span style=\"color: #1a202c;\">\u201cchange of mind\u201d<\/span><\/em> refers to any situation where the customer decides not to keep the purchased item for <span style=\"color: #1a202c;\">any reason other than those stated above.<\/span> In such cases, the company <span style=\"color: #1a202c;\">reserves the right to reject all return requests.<\/span><\/li>\n<li>Returned items must be in their <span style=\"color: #1a202c;\">original condition, unwashed,<\/span> and <span style=\"color: #1a202c;\">free from stains<\/span> or signs of having been tried on. For hygiene reasons, <span style=\"color: #1a202c;\">any worn items are not eligible for return or exchange.<\/span><\/li>\n<li>Each order is eligible for <span style=\"color: #1a202c;\">only one return or exchange.<\/span><\/li>\n<\/ul>\n<hr \/>\n<h4><span style=\"color: #ec1c24;\">How to Return a Product<\/span><\/h4>\n<p><span style=\"text-decoration: underline;\">1. Report the Issue<\/span><\/p>\n<ul>\n<li>Fill out the <span style=\"color: #1a202c;\">Product Return Request Form.<\/span><\/li>\n<li>Send the completed form to the company&#8217;s <span style=\"color: #1a202c;\">official email address.<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\">2. Attach Photos of the Product Issue<\/span><\/p>\n<p>You will receive a <span style=\"color: #1a202c;\">confirmation email<\/span> from the company requesting photos to verify the product\u2019s condition.<\/p>\n<ul>\n<li>Please attach photos based on the following cases:<\/li>\n<\/ul>\n<div class=\"row align-center\"  id=\"row-1064920371\">\n\n\t<div id=\"col-266568891\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<ul>\n<li><span style=\"color: #1a202c;\">Change of Mind:<\/span> Take clear photos of the product in <span style=\"color: #1a202c;\">100% original condition<\/span>, including the box and any <span style=\"color: #1a202c;\">free gifts<\/span> (if applicable).<\/li>\n<li><strong>Defective or Damaged Product:<\/strong> Take clear photos showing the <span style=\"color: #1a202c;\">defect or damage in detail.<\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-266568891 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<ul>\n<li>Reply to the confirmation email <span style=\"color: #1a202c;\">with the requested photos attached.<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\">3. Wait for Confirmation<\/span><\/p>\n<p>Our staff will review your request and notify you of the return decision via <span style=\"color: #1a202c;\">email<\/span>.<\/p>\n<p><span style=\"text-decoration: underline;\">4. Return the Product<\/span><\/p>\n<p>Once your return is approved, you may <span style=\"color: #1a202c;\">print the return shipping label<\/span> and <span style=\"color: #1a202c;\">attach it securely to the return package<\/span> before sending it back.<\/p>\n<hr>\n<h4><span style=\"color: #ec1c24;\">Refund Policy<\/span><\/h4>\n<p>The refund processing time depends on the payment method used and includes the time taken to return the item; all timeframes are based on business days only, excluding weekends and public holidays.<\/p>\n<div class=\"row\"  id=\"row-168150523\">\n\n\t<div id=\"col-1526974977\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1324059673\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner box-shadow-1 dark\" >\n\t\t\t<img decoding=\"async\" width=\"1202\" height=\"967\" src=\"https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322.webp\" class=\"attachment-2048x2048 size-2048x2048\" alt=\"\" srcset=\"https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322.webp 1202w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322-300x241.webp 300w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322-1024x824.webp 1024w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322-768x618.webp 768w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322-15x12.webp 15w, https:\/\/www.k-sara.com\/wp-content\/uploads\/2025\/06\/\u0e01\u0e32\u0e23\u0e04\u0e37\u0e19\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e322-600x483.webp 600w\" sizes=\"(max-width: 1202px) 100vw, 1202px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1324059673 {\n  width: 100%;\n}\n@media (min-width:850px) {\n  #image_1324059673 {\n    width: 75%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-39958717 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_853407683 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1697","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - 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